Discussion: end-user satisfaction of health information systems


Review the article, “Clinical information systems end user satisfaction: The expectations and needs congruencies effects”, and discuss the following:

  1. The importance of understanding end-user needs in health information systems.
  2. Why is it important to understand end-user expectations when designing health information systems?
  3. Do you believe health information systems can be successful without end-user input in the design? Why or why not?