Operations management is applicable | Social Science homework help

Question 1

 

Operations management is applicable

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mostly to the service sector.

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to services exclusively.

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mostly to the manufacturing sector.

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to manufacturing and service sectors.

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to the manufacturing sector exclusively.

Question 2

 

The responsibilities of the operations manager include

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planning, organizing, staffing, procuring, and reviewing.

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forecasting, designing, planning, organizing, and controlling.

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forecasting, designing, operating, procuring, and reviewing.

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planning, organizing, staffing, leading, and controlling.

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designing and operating.

Question 3

 

Which of the following would not be an operations function in a fast-food restaurant?

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making hamburgers and fries

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advertising and promotion

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maintaining equipment

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designing the layout of the facility

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purchasing ingredients

Question 4

 

Which of the following is not a typical service attribute?

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intangible product

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easy to store

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customer interaction is high

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simultaneous production and consumption

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difficult to resell

Question 5

 

The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts. What is the productivity of the plant?

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25 boxes/hr

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50 boxes/hr

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5000 boxes/hr

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none of the above

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not enough data to determine productivity

Question 6

 

Current trends in operations management include all of the following except

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just-in-time performance.

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rapid product development.

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mass customization.

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empowered employees.

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All of the above are current trends.

Question 7

 

Which of the following is true about business strategies?

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An organization should stick with its strategy for the life of the business.

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All firms within an industry will adopt the same strategy.

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Well-defined missions make strategy development much easier.

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Strategies are formulated independently of SWOT analysis.

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Organizational strategies depend on operations strategies.

Question 8

 

A firm can effectively use its operations function to yield competitive advantage via all of the following except

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customization of the product.

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setting equipment utilization goals below the industry average.

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speed of delivery.

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constant innovation of new products.

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maintain a variety of product options.

Question 9

 

Which of the following is not an operations decision?

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maintenance

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price

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layout design

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quality

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inventory

Question 10

 

Which of the international operations strategies uses the existing domestic model globally?

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international strategy

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global strategy

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transnational strategy

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multidomestic strategy

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none of the above

Question 11

 

Which of the following statements is true about operations strategy?

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It should support the corporate strategy.

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It should help achieve the operation’s mission.

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It should be integrated with the other functional areas’ strategies.

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It should promote competitive advantage.

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All of the above are true.

Question 12

 

Forecasts

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become more accurate with longer time horizons.

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are rarely perfect.

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are more accurate for individual items than for groups of items.

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all of the above

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none of the above

Question 13

 

The forecasting model that pools the opinions of a group of experts or managers is known as the

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sales force composition model.

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multiple regression.

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jury of executive opinion model.

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consumer market survey model.

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management coefficients model.

Question 14

 

A product’s life cycle is divided into four stages, which are

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introduction, growth, saturation, and maturity.

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introduction, growth, stability, and decline.

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introduction, maturity, saturation, and decline.

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introduction, growth, maturity, and decline.

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none of the above

Question 15

 

Quality function deployment (QFD)

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determines what will satisfy the customer.

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translates customer desires into the target design.

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is used early in the design process.

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is used to determine where to deploy quality efforts.

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all of the above

Question 16

 

The work order

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shows, in schematic form, how the product is assembled.

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lists the operations, including assembly and inspection, necessary to produce the component with the material specified in the bill of material.

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provides detailed instructions on how to perform a given task.

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gives the instruction to make a given quantity of a particular item, usually to a given schedule.

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is used to signal a change in work priorities.

Question 17

 

According to the manufacturing-based definition of quality,

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quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost.

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quality depends on how well the product fits patterns of consumer preferences.

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even though quality cannot be defined, you know what it is.

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quality is the degree to which a specific product conforms to standards.

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quality lies in the eyes of the beholder.

Question 18

 

ISO 9000 seeks standardization in terms of

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products.

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production procedures.

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suppliers’ specifications.

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procedures to manage quality.

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all of the above

Question 19

 

A successful TQM program incorporates all of the following except

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continuous improvement.

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employment involvement.

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benchmarking.

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centralized decision-making authority.

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none of the above, a successful TQM program incorporates all of the above

Question 20

 

Based on his 14 Points, Deming is a strong proponent of

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inspection at the end of the production process.

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an increase in numerical quotas to boost productivity.

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looking for the cheapest supplier.

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training and knowledge.

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all of the above

Question 21

 

A fishbone diagram is also known as a

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cause-and-effect diagram.

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poka-yoke diagram.

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Kaizen diagram.

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Kanban diagram.

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Taguchi diagram.

Question 22

 

Three types of processes are

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goods, services, and hybrids.

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manual, automated, and service.

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process focus, repetitive focus, and product focus.

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modular, continuous, and technological.

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input, transformation, and output.

Question 23

 

The use of information technology to monitor and control a physical process is known as

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process control.

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computer-aided design.

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information numeric control.

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numeric control.

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none of the above

Question 24

 

An approach to location analysis that includes both qualitative and quantitative considerations is

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locational cost-volume.

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factor rating.

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transportation model.

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assignment method.

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make or buy analysis.

Question 25

 

Breakeven is the number of units at which

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total revenue equals price times quantity.

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total revenue equals total variable cost.

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total revenue equals total fixed cost.

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total profit equals total cost.

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total revenue equals total cost.