Responding skills | Human Resource Management homework help

 Your textbook reading this week reviewed the three dimensions of responding skills. Discuss these three dimensions and the basic formula suggested by the author for responding with empathy. 

 The communication skills involved in responding to clients have three dimensions: perceptiveness, know-how, and assertiveness 

 Egan, G., & Reese, R. J. (2018). The Skilled Helper: A Problem-Management and Opportunity-Development Approach to Helping (11th Edition). Cengage Limited.