You Were Just Hired To Fill An Entrylevel Position In

You were just hired to fill an entry-level position in the customer service organization of a large retail store. You are completing the first day of new hire orientation when the trainer shares with your class the set of organizational goals listed in the following bulleted list. She asks you to identify which of the goals would be considered SMART goals. What is your response?
• Achieve 100 percent customer satisfaction within the next year.
• Improve customer service by 50 percent.
• Reduce customer complaints about mispriced merchandise from 12 per day to less than 3 per day by June 30.
• The customer is always right.

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